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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Kessler Crane. The collective work includes works that are licensed to Kessler Crane. Copyright 2003, Kessler Crane ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kessler Crane or purchasing Kessler Crane products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kessler Crane or to purchase Kessler Crane products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Kessler Crane. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Kessler Crane used in the site are trademarks or registered trademarks of Kessler Crane

Kessler Crane Lifetime Warranty*
If anything goes wrong with your Kessler Crane product*, relax! Kessler Crane warrants for the life of each Kessler Crane product*, that it is free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Kessler Crane will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Kessler Crane on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. Customer is responsible for all shipping costs including any international duties/taxes/fees.

* All Kessler Crane brand internal electronic components (i.e. CineDrive, Second Shooter, ORACLE Controller, elektraDRIVE motors, etc) are covered under a one (1) year warranty.

This warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, negligence, natural disaster, insufficient or excessive electrical supply (if applies), abnormal mechanical or environmental conditions, dust, or any unauthorized disassembly, repair, or modification. This warranty also does not apply to any product that has been handled or packaged incorrectly, has been sold as second-hand or has been resold contrary to the US export regulations.

This warranty covers only repair, replacement or refund for defective Kessler Crane products, as provided above. Kessler Crane is not liable for, and does not cover under warranty, any other equipment bought from Kessler Crane that is not designed and manufactured by Kessler Crane and under the Kessler Crane brand. This warranty excludes 3rd party equipment, and or equipment attached to Kessler Crane products. In the event of a claim, Kessler Crane's sole obligation shall be repair/replacement of the product. In no event will Kessler Crane be responsible for incidental, consequential, or special loss of property, however caused. As well, in no event will Kessler Crane have any personal liability whatsoever.

14 Day Trial Period
We know we’ve made a lot of claims and we stand behind them! What better way to back them up than give you 14 days to look our products over to see how we stack up. If you find that we fall short on performance, craftsmanship or quality, contact us for an RMA# and send your order back. Upon receipt you will be given a full refund for the purchase price of the Kessler Crane product, excluding any shipping costs. All items must be returned in “like new”, re-sellable condition to receive a full purchase price refund.

Product Returns
No returns will be accepted without a returned merchandise authorization number (RMA#). You can call or email Kessler Crane to obtain your RMA#. All returns must be packaged carefully as when received and returned in the original box. The returned item(s) should be insured for the purchase value of the contents, in the case of shipping damage or loss. All shipping cost associated with the return is at the responsibility of the customer. All items must be returned in re-sellable condition to receive a full purchase price refund. Returns are not accepted for special order items.

Restocking Fees
Kessler Crane reserves the right to inspect any returned Kessler Crane product and apply a 20% re-stocking fee, if it is not in re-sellable, like new condition. Any non-Kessler Crane products returned, will be subject to a 20% re-stocking fee.

Order Shipment
Orders will normally ship the same day if placed by 2pm EST, unless otherwise noted on our website. Orders ship Monday - Friday, excluding holidays, unless otherwise noted.

Shipping Cost Calculations
While every effort is made to ensure an accurate shipping calculation is provided during checkout, Kessler Crane reserves the right to request additional payment, if the actual shipping cost is higher than is calculated. In the case an additional payment is required, Kessler Crane will make reasonable attempts to reach the customer via e-mail or telephone, before the order is cancelled.

Shipping Service
Kessler Crane reserves the right to substitute a comparable shipping service, to what is selected during checkout, in order to meet requested delivery times. All orders will ship using the Kessler Crane shipping account; we do not allow 3rd party shipping.

Limitation of Liability
Kessler Crane shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kessler Crane has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Kessler Crane product is mistakenly listed at an incorrect price, Kessler Crane reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kessler Crane reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Kessler Crane shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Kessler Crane without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Kessler Crane may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kessler Crane.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kessler Crane or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Kessler Crane does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Kessler Crane is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Kessler Crane reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Kessler Crane in its sole discretion.

You agree to indemnify, defend, and hold harmless Kessler Crane, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Kessler Crane may link to sites operated by third parties. However, even if the third party is affiliated with Kessler Crane, Kessler Crane has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Kessler Crane. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Kessler Crane seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Billing Address different than Shipping Address
We must receive verification of the billing address in the form of a photo ID showing the credit card billing address, before the order can be shipped. If your photo ID does NOT have your billing address on it, further verification may be required. Verification can be sent to sales@kesslercrane.com. We are sorry for any inconvenience.

International Orders
International orders over $500 require a copy of a Photo ID to verify the address details before we can process the order. Verification can be sent to sales@kesslercrane.com. We are sorry for any inconvenience.

Duties / Fees / Taxes

Shipping charges do not include any applicable import duties / fees / taxes.

Brokerage Charges (Canada)

UPS CANADA STANDARD does not include the brokerage charges and additional brokerage charges will be due, if you do not have a broker on file with UPS. All other options have brokerage fees included, however there may be applicable duties/taxes.

Credit cards will be automatically charged at the time of purchase/checkout. We will not hold credit card information for later purchases/payments, however your information (except credit card CVV code) will be stored (if selected) within your account for ease of future purchases.

PayPal payments will be automatically charged at the time of purchase/checkout. If any error is made while paying with PayPal and the payment does not go through, we will attempt to contact you and let you know that an error was made.

Wire transfers must be sent to the address/information shown on the page after checkout. If you have any questions regarding this process, please email sales@kesslercrane.com


Incorrect Billing Addresses
If you attempt to charge a credit card to an incorrect billing address, you will receive an error message (10554) and the order will not be completed. If you receive this error message, the amount you have attempted a purchase with will be released from your credit card and will be denied by our credit card processor. As our credit card processor has denied this payment, your credit card statement/company will show this as a released authorization (from them). This amount will clear from your statement within (usually) a few days to a week. Please be sure that your billing address is accurate before attempting another purchase/checkout.

Same Day Shipping
Kessler’s shipping policy is that all items will the ship same-day as ordered if order is completed by 2:00 PM ET unless otherwise noted. In any instance this is not the case, customers will be notified by the Kessler sales department.